1. Introduction
These Terms & Conditions govern your use of our services, including online and in-person coaching. By engaging with our services, you agree to these terms.

2. Services
We provide personal coaching services focusing on mental health and wellbeing. Sessions are offered:

• Online via video call using any of the widely available tools such as Zoom/Teams/Google Meet
• In-person within Staffordshire/West Midlands

3. Booking & Payment

• An initial consultation is offered free of charge.
• After the consultation, if you wish to proceed, we will send a digital contract outlining the coaching package and payment details.
• Payments are made via bank transfer to the account specified in the contract.

4. Cancellation & Refunds

• Cancellation policy will be specified in the individual contract.
• Refunds, if applicable, will be handled as per the contract.

5. Responsibilities

• Coaching is not a substitute for medical or psychological treatment. You are responsible for seeking professional advice where appropriate.
• We will provide coaching to the best of our abilities but cannot guarantee specific outcomes.

6. Liability

• Our liability is limited to the amount paid for coaching sessions.
• We are not liable for indirect or consequential losses arising from coaching services.

7. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.

8. Changes to Terms
We may update these Terms & Conditions from time to time.

Last update: December 2025