Privacy Policy for Shift Happens Coaching

Effective date: December 2025

Introduction
Shift Happens Coaching (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you contact us through our website or engage with our coaching services.

1. Data We Collect
When you submit an enquiry through our contact form, we may collect:

• Name and surname
• Email address
• Message content

We do not collect sensitive personal information beyond what you provide voluntarily.

2. How We Use Your Data
We use the information you provide to:

• Respond to your enquiry
• Arrange coaching consultations and services
• Maintain records for business and legal purposes

We absolutely do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing
We process your data on the basis of your consent (by submitting the contact form) and to fulfil contractual obligations if you enter into a coaching agreement with us.

4. Data Sharing and Third-Party Services
We use certain third-party services to operate our website, including:

• Google Analytics and Google Tag Manager for website performance and analytics
• A third-party contact form provider (to manage enquiries)

These services are only used to improve website functionality and manage enquiries. Your data is processed in accordance with their privacy policies.

5. Data Retention
We retain your personal information only as long as necessary to provide our services, respond to enquiries, and comply with legal obligations.

6. Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data was mishandled.

7. Contact Us
If you have questions or concerns regarding your personal data, please contact us.